Multilingual AI voice agent: how to serve customers in 8 languages

A customer who can ask a question in their own language is far more likely to get an answer, and to buy. That's true on the phone, and it's just as true on your website. With VeyCall, your AI voice agent can speak eight languages:

• English, with United States and United Kingdom voices
• French
• Spanish
• German
• Portuguese, with Brazilian voices
• Arabic
• Mandarin Chinese

Each language has its own natural voices, with the accent your customers expect.

Why accent matters more than you think

A voice carries its accent everywhere. A French voice reading English sounds French; an English voice reading Spanish sounds like a tourist. Customers notice in the first sentence, and it changes how much they trust what they hear.

That's why we recommend one agent per language, each with a voice native to that language, rather than a single agent that switches. Every conversation then sounds like it's happening with someone local.

How to set up a multilingual website in four steps

1. Create one agent per language. Give it a name that fits, and choose a voice from that language: a French voice for your French agent, a Spanish voice for your Spanish agent.
2. Write its instructions and greeting in that language. For English and French agents, VeyCall's templates already follow the agent's language. For the others, write them directly in the agent's language.
3. Teach it your business. Add your FAQ, services and prices. If you have pages in that language, add those: answers are best when the source matches the language.
4. Put each agent on the pages in its language. Your French pages get the French agent's snippet, your Spanish pages the Spanish one. Visitors don't choose anything: they simply find an agent that speaks their language.

Not sure how to add the snippet? Our guides for WordPress and the documentation cover every website builder.

Which languages should you start with?

Look at three things before creating agents:

• The languages your website already exists in. Each of them deserves an agent.
• The languages your customers call or email in. Your team usually knows these by heart.
• Where your visitors come from. Your website analytics shows countries and browser languages.

A good rule: start with your main language, check the conversations for a couple of weeks, then add the second language your customers use most.

What it looks like in practice

• A dental clinic in Paris with many expat patients runs a French agent on its French pages and an English agent on its English pages.
• A hotel in Barcelona greets guests in Spanish, English, French and German, one agent per language.
• An online shop shipping to the Gulf adds an Arabic agent to its Arabic storefront, with right-to-left pages and a native Arabic voice.

How many agents does it take?

One per language you serve. The Starter plan includes 2 agents, so a bilingual website is covered from $19 a month. Business includes 5 and Pro is unlimited: see pricing. Every agent's conversations and leads land in the same dashboard, so your team follows up in one place whatever the language.

See all eight languages and their greetings on our languages page.