Product
Know what your customers are asking.
Every conversation is saved with a transcript, an outcome and any lead it captured. The dashboard turns that into a clear picture of your week.
What you can see
Every conversation
Transcript, duration, agent and outcome, with a preview of the first thing each visitor said.
Trends
Conversations, leads and resolution rate over time.
Leads
Names, emails and phone numbers your agents collected, each with a status.
Voice minutes
What you've used this month and what's left on your plan.
Turn conversations into follow-ups
Leads land in one list with their status, so nothing slips through while you're busy.
- Mark leads as new, contacted, qualified, won or lost
- Open the full conversation behind any lead
- Spot the questions your agent couldn't answer and add them to your knowledge
Common questions
Something else on your mind? Ask us.
- How long are conversations kept?
- They stay in your dashboard until you delete them.
- Can I export my leads?
- Yes. Download all your leads as a CSV file from the Leads page in one click. On the Pro plan they're also available through the API.
- Does analytics count test calls?
- Yes. Calls from the Voice studio are saved and marked as coming from the dashboard.
- Who on my team can see analytics?
- Everyone you invite to your organization, according to their role.